Why Homeowners Choose Earthlight: Customers Share Their Solar Experience
Earthlight Technologies • October 21, 2026
Solar is a big purchase and a long-term commitment, and there are a lot of companies to choose from. When homeowners are deciding who to trust with their roof and their energy future, the most useful perspective often comes from people who have already been through the process.
In the video above, Earthlight Technologies customers share why they chose Earthlight and what their experience was like from the first conversation through installation and beyond. Below, we look at the themes that came up again and again, and what they can tell you about choosing a solar company.
A Local, Family-Run Company With Deep Roots
One homeowner explains that they called Earthlight and did not plan to call anyone else. Their reasons were simple: Earthlight is a family-run business that has been around for a long time and is part of the community in Ellington, Connecticut.
Earthlight was founded by the Schneider family in 2008, and multiple family members remain in active leadership roles today. The company operates from a net-zero headquarters in Ellington and serves homeowners across Connecticut, Massachusetts, and Oregon. You can learn more about Earthlight's history and team.
Clear Timelines and a Seamless Process
Several customers describe the process as easy and seamless. One homeowner noted that very little was required on their end, and that receiving timelines throughout the project made a real difference. Without updates, as they put it, you are just sitting and waiting.
Regular communication helps homeowners know what is happening at each stage, from permitting to installation to system activation. Earthlight customers can also follow their project from installation to going live through the My Earthlight customer portal.
Professional, Knowledgeable People at Every Stage
Another customer walks through the full experience: sales, site inspections, installation, initialization, and support. At each step, they say, the team was there to answer questions and was professional, courteous, and knowledgeable. A homeowner also pointed out that the installation crew was very impressive and did a really good job.
At Earthlight, design, installation, and service are handled by Earthlight employees rather than subcontractors. That means the people homeowners meet throughout the project are part of the same team, working to the same standards.
Confidence That Support Will Be There After Installation
For one couple, a key factor was confidence that Earthlight would be there after the panels were on. Knowing the company would respond if they ever had a problem made a big difference in their decision.
Solar systems are designed to produce power for decades, so long-term support matters. Earthlight's in-house service department handles maintenance, monitoring, and repairs for customers well beyond installation.
What This Means When You Choose a Solar Company
The themes in these customer stories are useful questions for any homeowner comparing solar companies. How long has the company been in business? Does it use its own crews? Will you get regular updates? Who will you call if something needs attention years from now?
For more guidance, read our article on how to choose a solar company, see why one homeowner compared solar companies before choosing Earthlight, or learn how to get a second opinion on a solar quote. You can also read more Earthlight customer reviews.
Frequently Asked Questions
How long does it take to install solar panels on a house?
The physical installation of a residential solar system often takes one to a few days, but the full process usually takes longer. Before installation, there is a site inspection, system design, and permitting. After installation, the system needs inspection and utility approval before it can be turned on. Timelines vary by town and utility. A good installer will share timelines along the way, and Earthlight customers can track each stage through the My Earthlight portal.
What happens if my solar company goes out of business?
If your solar company goes out of business, your system becomes what is often called an orphaned system, and you will need a new company for service and repairs. This can be frustrating, especially if something stops working. Earthlight’s in-house service department supports orphaned systems, including ones it did not install. Choosing an established company with a long track record from the start can also reduce the chance of ending up in this situation.
Do solar companies use subcontractors to install panels?
Some solar companies use subcontractors for installation, while others use their own employees, so it is worth asking before you sign. When work is subcontracted, the company that sold you the system may not be the one installing or servicing it. Earthlight uses in-house crews for all design, installation, and service work. That means the team on your roof works to the same standards as the people you met during the sales process.
Where can I read honest reviews of a solar company?
Google reviews, the Better Business Bureau, Yelp, and the company’s own website are good places to read reviews of a solar installer. Look for patterns across many reviews rather than focusing on one or two. Pay attention to comments about communication, timelines, crew professionalism, and support after installation, since those reflect the long-term experience. Asking neighbors who have gone solar is also helpful. You can read Earthlight customer reviews on our reviews page.
How long do solar panels last?
Solar panels are commonly designed to produce electricity for 25 years or more, though output gradually declines over time. How long your system performs well also depends on installation quality, equipment, and ongoing maintenance. Inverters and other components may need attention or replacement during the system’s life. That is why choosing an installer with dependable long-term service matters. Learn more in our article on how long solar panels last and why it matters.
See Why Homeowners Choose Earthlight
If you are considering solar, Earthlight's team can walk you through your options, explain how the process works, and help you decide whether solar makes sense for your home. Explore residential solar, contact Earthlight, or call (860) 871-9700 to start the conversation.
