In-House Service Dept.
Solar & Energy Service You Can Count On
Repairs, maintenance, monitoring, and panel removal & reinstall — handled by Earthlight's own in-house team across Connecticut, Massachusetts, and Oregon. Even if we didn't install your system.
WE'RE HERE FOR YOU
Long-Term Support From the People Who Install It
At Earthlight, our commitment doesn't end at installation. Since 2008, our in-house service team has kept residential and commercial energy systems running safely and efficiently — no subcontractors, no runaround. With licensed Master Electricians and roof-certified technicians in all three states we serve, and more than 5,775+ systems installed, we bring real hands-on experience to every service call: solar, battery storage, EV charging, energy-efficient lighting, and roofing.
EXPERT SERVICE SOLUTIONS
What We Service
Whether you need repairs, preventative maintenance, equipment upgrades, or system assessments, Earthlight provides comprehensive service to maximize performance and minimize downtime.
Solar Panel Repair
Professional repairs that protect your system's output and extend its lifespan.
Routine Maintenance
Preventative service that keeps production high and catches small issues early.
System Assessments
A full check of your system's condition, performance, and safety, with clear recommendations.
Inverter & Microinverter Swaps
Efficient replacement of failed inverters and microinverters to minimize downtime.
Monitoring & App Support
Help getting connected to your monitoring platform so you can see production anytime.
Critter Guards & Snow Guards
Protection for your roof and array against wildlife, weather, and debris.
Battery, EV & Lighting Service
Support for battery backup systems, EV charging stations, and efficient lighting.
Removal & Reinstall (R&R)
Safe removal and reinstallation of panels for roof replacement or repair.
Your Installer Closed?
You Still Have Somewhere to Turn.
A lot of the solar companies that appeared over the last decade are no longer around and their customers are often left with a system they don't fully understand, a warranty they can't reach, and no one to call. Earthlight is here to help.
If you own your system, we can step in. We'll work to pull it onto a monitoring platform we support, troubleshoot remotely where possible, order parts, and send a technician when one is needed. In many cases we can identify the issue from photos and your monitoring data before we ever roll a truck.
We regularly help with:
Systems from installers that have gone out of business or left the area
Homes purchased with solar already on the roof
Older systems that have never been serviced or explained
Systems we're an authorized service partner for through the current warranty administrator
WHEN TO CALL FOR SERVICE
How to Tell Your System Needs Attention
Solar is easy to forget about — it works quietly in the background for years. When something does go wrong, homeowners usually notice it one of two ways:
01
A monitoring alert on your app showing that production has dropped or stopped.
02
A surprise electric bill after months of low or no bills — often the first sign a system has been offline for weeks.
One of the most common causes we see is simple: another contractor — siding, roofing, or electrical — switched the system off during their work and never turned it back on. A quick service visit gets you producing again, and a repair usually pays for itself in recovered energy savings.
TIP: Check in about once a week. Open your monitoring app and glance at production — pick a routine, like Sunday during the game, so a problem never goes unnoticed for a full billing cycle.
THE EARTHLIGHT APP
One Place to Watch Your Whole System
Earthlight customers can track production, battery status, and overall system health from a single monitoring app — and generate a service ticket right from their phone when something looks off. Residential solar typically reports through Enlighten (Enphase); battery systems report through Tesla or FranklinWH. Whatever platform you're on, we'll make sure you're set up and know exactly what to look for.
PROACTIVE SYSTEM CARE for businesses
Commercial Operations & Maintenance (O&M)
For businesses, municipalities, and property owners, uptime is money. Our commercial O&M services protect performance, reduce downtime, and catch issues before they cost you production.
That includes preventative maintenance, performance monitoring and diagnostics, inverter and electrical repairs, underperformance troubleshooting, and long-term service planning — with a maintenance proposal built around your specific site.
Solar Panel Removal & Reinstallation
Replacing or repairing a roof under an existing solar array? Our remove-and-reinstall (R&R) service keeps it simple. We carefully remove your system, store the equipment safely on-site during the roofing work, and reinstall it cleanly and to code once the new roof is complete.
We can perform R&R even if another company installed your system — the perfect time to inspect components and check for wear before everything goes back up.
How It Works
1
Removal
Our team safely removes the array (typically a half-day on-site).
2
Roofing
Your new roof goes on and passes inspection.
3
Reinstall
We remount and reconnect the system (usually a full day) and confirm it's producing.
Note: Most service visits are handled by one or two technicians; a full removal typically uses two to three, based on roof pitch and height, for safety.
UNDERSTANDING YOUR COVERAGE
Warranties, Explained Clearly
Warranty coverage is one of the most confusing parts of owning solar — especially if your paperwork is missing or your original installer is gone. Here's how it generally works, and how we help:
Manufacturer warranties
Most inverters carry around a 10-year warranty. Enphase microinverters are typically 20–25 years, and solar panels usually 20–25 years. Extended warranties may also apply.
Earthlight workmanship warranty
Every system we install is backed by a 12-year workmanship warranty, including coverage on the roof penetrations we make.
If your installer is gone
We'll help track down what's still covered through the equipment manufacturer and current warranty administrators, and handle the back-end coordination for you.
We'll always tell you what's covered — and what isn't — before any work begins.
A Note on Leased Systems
Service and repairs are simplest when you own your system. If your solar is leased or on a PPA, your lease provider is generally responsible for maintenance, so that's usually the fastest path to a fix — start with them.
That said, Earthlight is an authorized service partner for several providers, so it's worth a quick call to see whether your system qualifies. Not sure whether you own or lease? We can help you figure that out.
Simple, Transparent Service Pricing
No memberships required and no surprises. Service and repair visits are billed by time and materials, and removal & reinstall is quoted per panel, so you know the cost up front. Because a down system is losing you savings every month, most repairs pay for themselves quickly — and you'll get a clear estimate before we begin.
Note: *Pricing may vary depending on complexity of your system.
Service Visits
Removal & Reinstall
SERVICE VISITS
$250 first hour
$185 each additional hour
REMOVAL & REINSTALL
$300 first hour
quoted per panel, up front
Why Homeowners Choose Earthlight for Service
In-house team
Every service call is handled by Earthlight employees, never subcontractors.
18+ years, 5,775+
systems
Deep experience across residential and commercial solar.
Licensed in three states
Master Electricians and roof-certified technicians in CT, MA, and OR.
Servicing what others won't
Including orphaned systems from installers that have closed.
Built on trust
NABCEP certified, BBB accredited, operating from a net-zero HQ in Ellington, CT.
REVIEWS
Trusted Long After the Installation
Our commitment doesn't end when your system is installed. See why customers rely on Earthlight for dependable service, ongoing support, and lasting peace of mind.
"Their team has helped us through multiple issues, both over the phone and in person, and every interaction has been professional, knowledgeable, and responsive. It's clear they genuinely care about their customers and take pride in their work."
— Paul G.
SERVICE & SUPPORT
Frequently asked service questions
What does Earthlight's service department do?
Our in-house team handles repairs, routine maintenance, system assessments, inverter and microinverter swaps, monitoring support, and panel removal & reinstall — for solar, battery storage, EV charging, lighting, and roofing, across CT, MA, and OR.
Can you service my system if another company installed it?
Yes. In many cases we can service, repair, and maintain existing systems even if Earthlight didn't install them, as long as you own the system.
What if the company that installed my system went out of business?
We help all the time. If you own your system, we'll get it onto a monitoring platform we support, troubleshoot, coordinate parts and warranty claims, and get a technician out when needed.
How do I know if my solar system needs service?
The two most common signs are a monitoring alert showing reduced or stopped production, and an unexpected electric bill after months of low bills.
How much does a service call cost?
Service and repairs are billed by time and materials, and removal & reinstall is quoted per panel. You'll always get a clear estimate up front.
What is solar remove and reinstall (R&R)?
R&R is when your panels and equipment are carefully removed before roof work begins, stored safely on-site, and reinstalled once the new roof is complete.
Can you coordinate both the roofing and the solar?
Yes. We manage removal, temporary storage, roofing, and reinstallation so the whole project stays organized and on schedule.
What's covered under warranty on an Earthlight installation?
A 12-year workmanship warranty, including roof penetrations. Equipment is also covered by manufacturer warranties — typically ~10 years for inverters and 20–25 years for microinverters and panels.
My system is leased — can you still help?
Your lease provider is usually responsible for maintenance, so start there. Earthlight is an authorized service partner for several providers, so it's worth a quick call to check.
Do I need to monitor my system?
Yes — a quick weekly check of your monitoring app is the easiest way to catch a problem early.
