Meet Earthlight's Solar Service Department: Who Services Your System
Earthlight Technologies • November 9, 2026
Meet Earthlight’s Solar Service Department: Who Services Your System
When something goes wrong with your solar system, you want to know who is showing up at your door. At Earthlight, the answer is a service department built on years of hands-on solar experience, serving homeowners and businesses across Connecticut and Massachusetts. Here is a look at the team and how it works.
An Experienced, In-House Service Team
Earthlight’s service department has four full-time staff in the office and six full-time technicians in the field. Manpower is flexible across the company, so the number of people on a project can range from six to 15 depending on the job. Typically, everything is done in house by Earthlight employees. When the schedule is fully booked, we may bring in a trusted service partner to get to you as quickly as possible.
Our field crew members have each been doing solar for close to 10 years. They have worked across multiple manufacturers and installations and have watched the technology change, so they are ready for both new and older systems. Not every technician is a licensed electrician, but the department does include licensed electricians.
Led by Someone Who Came Up Through the Field
Service Manager Colin Sullivan has been with Earthlight for 15 years. He started as an apprentice when Earthlight was still a lighting company doing energy efficiency retrofits, before the company moved into solar and then commercial solar. He went on to become a foreman and field service manager before stepping into his current role.
More Than Half Our Work Is Systems We Did Not Install
About 60% of Earthlight’s service work is on systems another company installed, often called orphaned systems. Earthlight is a former SunPower master dealer and a current SunStrong service provider, so we can help former SunPower customers keep their manufacturer warranties intact. Read more about orphaned solar system service
Frequently Asked Questions About Earthlight’s Service Department
Is solar service work done by your own employees or by subcontractors?
Typically, everything is done in house by Earthlight employees. Our service department has four full-time office staff and six full-time field technicians, with additional company manpower available for larger projects. When we are fully booked, we may use a trusted service partner so we can get to you as soon as possible.
Are your solar service technicians licensed electricians?
Earthlight’s service department includes licensed electricians, though not every technician holds that license. Our field crew members have each worked in solar for close to 10 years, with experience across multiple manufacturers and many types of installations, so they are prepared to service both new and older systems.
Do you work on SunPower or SunStrong systems?
Yes. Earthlight is a former SunPower master dealer. After SunPower went out of business in 2024, many of its leases and assets were purchased by SunStrong, and Earthlight is a SunStrong service provider. We can work directly with manufacturers to keep product warranties intact. Workmanship and labor warranties from the original installer do not transfer.
Does Earthlight monitor my home solar system for problems?
For residential systems, you are the first line of defense, since it is your investment. We do not actively watch every residential system daily, but if we notice an alert while reviewing a system, we will reach out. If something seems wrong, call us and we can inspect your system and provide a summary report.
Do you offer ongoing maintenance for commercial solar systems?
Yes. Earthlight offers operations and maintenance (O&M) contracts for commercial customers. These are not currently offered for residential systems. For homeowners, plans for an app are in progress, rolling out in early 2027, which will make it easier to see how your system is performing and contact our team.
Need service on your solar system? Contact Earthlight’s service team or visit our solar service page.
